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Terms and Conditions

Terms of Use and Conditions of Sale

The website www.vulturbike.com ("Site") is the property of VULTUR BIKE di Giuseppe Sicuro & C. S.A.S. ("Seller" or just "VULTURBIKE"), with registered office in Rionero in Vulture (PZ) Via Fiera 49 (85028), VAT no. 01971600760; n. R.E.A.: PZ-148048 Share capital: euro 7.000,00 i.v..

Any information, support, request or complaint can be forwarded to Customer Service:

  • - by e-mail to the address info@vulturbike.com 
  • - by phone at (+39) 0972 208663 or
  • - using the contact section 

These terms of use and conditions of sale (hereinafter "Terms and Conditions") govern the use of the Site by users and the distance sale of the products marketed on it, governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code"), when it involves a Consumer, and Legislative Decree no. 70 of 9 April 2003, containing the rules on electronic commerce.

Please read them carefully and print them out and/or save them on another accessible durable medium. We also ask you to carefully consult the Privacy Policy and the Cookie Policy.

The Seller undertakes to make these documents always usable and up-to-date, and reserves the right to modify them at any time, with effect from the date of publication on the Site.

DEFINITIONS

For the purposes of these Terms and Conditions, the following definitions shall apply:

"Contract": the contract for the distance sale of the products marketed by the Site, between VULTURBIKE and an end customer, within the framework of a distance selling system that uses the Internet as a distance communication technology.

"Customer": (i) the Consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code, as a natural person who makes a purchase on the Site for purposes unrelated to the entrepreneurial, commercial, artisanal  or professional activity that may be carried out by the same; (ii) the professional pursuant to art. 3, paragraph I, letter c) as a natural or legal person who makes a purchase on the Site in the exercise of his or her entrepreneurial, commercial, artisanal or professional activity, or as an intermediary thereof

"User": the person who accesses the Site and continues browsing.

"Shopping Cart": the final phase of the purchase procedure in which the User submits his/her purchase proposal by selecting the payment method, shipping method and other options available. 

"Order": the purchase proposal that the user sends to VULTURBIKE, completing the order procedure described. 

OBJECT 

With this Contract, VULTURBIKE sells and the Customer purchases remotely, by electronic means, the products indicated and offered for sale on the Site. 

These Terms and Conditions do not govern the sale of products or the provision of services made by third parties who use direct links to the Site through banners or other hyperlinks/links. On the websites that can be consulted through these links, VULTURBIKE does not carry out any type of control/monitoring. Therefore, under no circumstances shall VULTURBIKE be held liable for goods or services promised by third parties or for the execution of transactions between Users of the Site and third parties.

SERVICE AVAILABILITY AND TERMS OF USE

The sale of the products of the Site may be temporarily suspended, without any prior notice, for the time strictly necessary for the necessary and/or appropriate technical interventions on the platform or if there are justified security reasons or violations of confidentiality. VULTURBIKE reserves the right, in any case, not to accept orders, from anyone coming from, that are anomalous in relation to the quantity or frequency of purchases made on the site. 

VULTURBIKE also reserves the right not to accept orders from a) users with whom there is an ongoing legal dispute; b) users involved in fraud related to credit card payments; c) users who have provided identification data that later turn out to be false, incomplete or inaccurate. 

By using this website and/or placing orders through it, you agree: 1. to use the website only for lawful activities; 2. Not to place false or fraudulent orders. If there are plausible reasons to believe that these are orders of this nature, the Seller reserves the right to cancel the order and inform the competent authorities.

PRODUCTS ON SALE

The products offered for sale through this Site are products for motorcycles and cars, specifically stickers, fairings and similar products and are described in the relevant information sheet ("Product Sheet") which illustrates the main characteristics and materials of composition. 

The images and descriptions included in the Product Sheet are for illustrative and demonstrative purposes and, despite the efforts to describe and represent them as realistically as possible, they may not be perfectly representative of the real products that consist of handcrafted products, and therefore may differ slightly in shape, color (also due to the different colors of the screens of the devices used) or have "small imperfections" due to handwork. However, we guarantee our effort to represent the products as truthfully and truthfully as possible.

These General Terms and Conditions of Sale do not include the assembly, installation and application of the Products, which are not the subject of this Contract and are therefore excluded. Therefore, Vulturbike liability for damage to the products caused by the Customer in these phases is excluded.

USE OF THIRD-PARTY TRADEMARKS FOR DESCRIPTIVE AND COMPATIBILITY PURPOSES

The Customer is informed that, except in cases where the products are indicated as "original" or "official", by which it is understood that the products are manufactured, branded and placed on the market by the relevant parent company (e.g. Ducati, BMW, Yamaha, Aprilia, Suzuki, Honda and Kawasaki and others),in all other cases they are products of Vulturbike, and the brands and models shown on the Site are used for the sole purpose of indicating the destination of the products Vulturbike, as accessories or spare parts. The use of the trademarks of others, therefore, has only a descriptive purpose of the compatibility of the products with the aforementioned trademarks and related models (art. 21 of the Industrial Property Code). 

There is no commercial connection between Vulturbike and the trademarks shown on the Site, nor is Vulturbike licensee of the relevant trademarks.

PRODUCT AVAILABILITY

All product orders are subject to product availability. The availability of the products refers to the time when the Customer consults the Product Sheets and must in any case be considered indicative since the Site can be visited simultaneously by several Users, and it may happen that, at the same time, more than one User places an order for the same product. Therefore, it may happen that the Site's computer system marks as available a product that is not actually available, as it was sold to others before the order is confirmed. In such cases, the Seller cannot be held liable for the unavailability of one or more products. VULTURBIKE cannot be held liable for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the Seller undertakes not to charge the Customer the corresponding price. If the order has been transmitted and the price already charged for the items that are no longer available, the Seller will refund the Customer the full amount paid for those items. In the event of partial or total unavailability of the goods, even after the Order Confirmation email has been sent, the Customer will be promptly informed by email. In this case, the purchase contract will be considered terminated, and VULTURBIKE will be reimbursed for the price and shipping costs (if applicable and, in the event that the purchase concerned only the Product not available or, in the case of multiple orders, limited to the shipping costs specifically referred to the Product not available). In the case of multiple orders, the unavailability of one or more of the Products ordered will not give the Client the right to cancel the entire Order.

REGISTRATION 

To place orders through this Site, it is necessary to first register by creating an account, by filling in the Registration Form, where the User will enter the required personal data, also to store the ways in which the User uses the Services of the Site (e.g. payment, delivery, etc.).  

Registration on the Site can also be done via Facebook or Google account. 

The User who registers is responsible for the truthfulness, correctness and updating of the data entered, guarantees that he/she is the legitimate owner and undertakes to comply with the applicable laws and the Terms and Conditions of the Site. All data transmitted will be processed in compliance with the Privacy Policy for the sole purpose of executing orders and, only with the consent of users, in order to promote the products or promotions of the Site.

PURCHASE PROCESS

After creating the account and logging in using the relevant credentials, the User will be able to purchase the products offered for sale on the Site by completing the order submission procedure and the instructions contained therein, available in Italian only. In the case of customized products, the User will be asked to fill in other sections in which to specify the requested customizations. Before transmitting the order to the User, the summary of the order containing the selected products, the price of the products, including taxes, shipping costs and other additional costs (if applicable) will be shown in the Shopping Cart. The User will therefore be able to identify and correct any errors that may occur while filling in the fields, as well as view these Terms and Conditions, a summary of shipping times and costs and the Privacy Policy. To place the order, the User must click on the order completion button and proceed with the payment by the chosen method. 

By placing an order, the Customer declares that he/she has read all the instructions provided to him/her during the purchase process, that he/she fully accepts these Terms and Conditions, and expressly acknowledges and accepts that this implies the obligation to pay the price and other amounts due under these Terms and Conditions and that the order cannot be modified or cancelled after its shipment. 

CONCLUSION OF THE CONTRACT

The Contract between the Seller and the Customer shall be deemed to be concluded only with the acceptance of the order by the Seller by sending an order confirmation email (the "Order Confirmation") which is equivalent to the acceptance of the purchase proposal. Only the products indicated in the Order Confirmation will be the subject of the contract. In case of payment by Bank Transfer, the Contract will be considered concluded only with the receipt of the bank credit to the VULTURBIKE account. Therefore, from then on, the delivery time will have to be calculated. 

The Seller reserves the right, at its own discretion, to refuse the order, even in cases where: a) the order cannot be executed due to: error in the information provided by the User at the time of placing the order (e.g. payment card; expiration date, etc.); incorrect billing address; insufficient or incorrect shipping address; misleading information; inability to deliver the product to some disadvantaged geographical areas; b) there has been an error on the Site regarding the price, description of the product or its availability of the product. In such cases, the Seller will proceed to cancel the order and refund any amount already paid by the User for the payment of the products.

Subsequently, the customer will be informed by a succession of emails that the order is:

  • has been accepted and is being prepared (first email);
  • has been shipped ("Dispatch Confirmation").

After that, the Customer will receive an email, directly from the courier through which the shipment was made, with the tracking number useful for tracking the shipment itself, which will generally be active after 24 hours from its receipt.

The purchase contract shall be terminated in the event of non-payment, even partial, of the price of the product, shipping costs, if any, and any other additional costs, as a result of the order ("Total Amount Due"). In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will be considered terminated by law pursuant to and for the purposes of art. 1456 c.c. The Client will be promptly notified of this termination and the consequent cancellation of the order.

PAYMENT

The payment methods available on the Site are those described below.

Credit Cards

Credit and debit cards are accepted through the Stripe service of the following circuits: American Express, Mastercard, Visa. 

If, for any reason, it is not possible to charge the amount due, the sale process will be automatically cancelled and the sale will be terminated pursuant to Article 1456 of the Italian Civil Code. The Client will be informed by e-mail. You will be charged when your order is placed. For security purposes, you may be required to authenticate using mobile devices or other means required by the Payment Services. Failure to complete the procedure described above may make it impossible to complete the purchase on the Site.

 PayPal

Payments via PayPal are also accepted through the following circuits: MasterCard, Visa, Visa Electron, Maestro, American Express, Discover and Aurora. 

If you choose this payment method, you will be redirected to the PayPal website where you will make the payment according to the procedure provided for and regulated therein, which may also require a multi-factor security procedure, such as sending confirmation emails. PayPal uses the latest and most up-to-date SSL security and data encryption protocols. In the event of cancellation of the order or in other cases in which it is necessary to proceed with the reimbursement of the expense incurred by the Customer, the relevant amounts will be refunded through the PayPal account, unless otherwise agreed with VULTURBIKE.

Bank Transfer

Payment by bank transfer is accepted. The details for making the bank transfer are indicated to the Customer by email after the Order Confirmation and can always be consulted on this page.

The Customer must proceed with the payment within 60 days from the sending of the Order Confirmation email. In case of non-payment within the indicated deadline, the sale will be terminated pursuant to Article 1456 of the Italian Civil Code, without prejudice to the right to compensation for the damage suffered, and the Customer will receive an email cancelling the order sent. 

The Client must indicate in the reason for the transfer: order number.

In case of payment by Bank Transfer, the Contract will be considered concluded only upon receipt of the bank credit to the VULTURBIKE account. Therefore, from then on, the delivery time will have to be calculated.

Cash on delivery reserved for Italian customers. 

If the Italian Customer chooses cash on delivery as a means of payment, we inform you that an additional cost of € 7 will be applied to the entire shipment, or the different amount indicated from time to time on the Site. In the event of payment by cash on delivery, at the time of delivery of the Products it is necessary to have in cash the amount indicated in the purchase order (since the courier is not authorized to accept cheques and cannot give money in change): failing that, the purchase contract will be considered terminated by law pursuant to and for the purposes of art. 1456 c.c. You will be notified of the termination of the contract and the consequent cancellation of the order.

Any refund to be made pursuant to these General Terms and Conditions of Sale will be arranged by bank transfer to the bank details provided by you.

PRICES

The sales prices displayed on the Site are to be understood in Euros and include VAT (if applicable) and any other tax.

The price applied to the contractual relationship between the Seller and the Customer will be the one in force at the time of the order and indicated in the Order Confirmation, without considering price increases or decreases, including for promotions, which may occur subsequently.

DUTIES, TAXES AND OTHER TAX CHARGES FOR NON-EU CUSTOMERS

In the case of purchase by a non-European customer, please note that the price will be shown without VAT and duties, taxes and other tax charges required by the country of importation may be applied. It is not possible to predict in any way whether and what costs would be incurred for the customs clearance of the goods. The payment of these is the responsibility of the Client. 

For more information, you can contact the customs office in your country.

VULTURBIKE does not accept requests for false declarations on the value of goods purchased and shipped to non-EU countries. 

INVOICING

At the Customer's request to be placed at the same time as the order, VULTURBIKE will issue the invoice, using the information provided by the Customer and which the latter guarantees to be true, and will issue it by e-mail to the Customer. Once the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice. 

PLEASE NOTE: Invoice requests will not be accepted after the order has been submitted. In case of non-invoice, the order will be entered in our electronic fee register that we regularly send to the Revenue Agency and which cannot be changed subsequently.

SHIPPING AND DELIVERY OF PRODUCTS

Shipping is entrusted to national and international carriers who normally carry it out from Monday to Friday, excluding public holidays. 

For more information on shipping, see this page.

DELIVERY RESTRICTIONS

Please note: We do not ship to Russia and Ukraine.

Shipments to P.O. Boxes or parcel vending points are not permitted. Orders are shipped by courier and the presence of a natural person is therefore required for the signature upon delivery of the package.

DELIVERY TIME

Delivery times for Italy and Europe may vary from a minimum of 5 to a maximum of 18 working days, and in any case within 30 days from the conclusion of the Contract. 

Delivery times for non-EU countries may vary depending on the country of destination.

These terms must be considered indicative and not essential and any modification of the same will be promptly communicated by VULTURBIKE to the Client by email.

The Client is reminded that:

  • The products available in stock will be entrusted to the courier approximately within 3 working days of receipt of the order (times may vary during high season and/or holidays).
  • Customized products, on the other hand, require longer times, dictated by the type of customization and, therefore, by the processing times to be performed on the product. 
  • Orders paid by bank transfer will always be shipped after the actual credit.
  • In any case, the Client will be informed of the shipment via the Shipping Confirmation email.

SHIPPING COSTS

Shipping costs vary depending on the delivery address and the VOLUMETRIC weight of the product(s) purchased. 

Details of the shipping prices are indicated on the Website on this page and are in any case indicated within the purchase procedure, before the order is placed by the Customer.

In case of absence of the recipient at the address indicated, the carrier in charge will contact the recipient by phone, or send an email alert, and will attempt a new delivery in the following days. In the event that delivery is not possible in the following days due to the absence of the recipient, the ordered products will be stored at the competent branch, accruing storage costs charged to the Customer himself. After the days of storage without delivery, the products will be returned to the Seller and the order will be cancelled pursuant to art. 1456 of the Italian Civil Code, without prejudice to the right to compensation for damages resulting from transport and storage costs, which VULTURBIKE reserves the right to withhold from reimbursement.

The risk of loss and damage to the products, for reasons not attributable to the Seller, is transferred to the Client when the latter, or a third party designated by the Seller and other than the carrier, materially takes possession of the product.

ATTENTION TO DELIVERY

Since these products may be broken or damaged during transport, before accepting the package, make sure:

  1.  that the number of packages delivered corresponds to the number of packages indicated in the transport document;
  2.  that the packaging is intact and unaltered, even in the closing materials;
  3.  that the package is delivered with diligence and skill by the carrier;  
  4.  to SIGN with SPECIFIC CONTROL SUBJECT in case of anomalies, package not intact or altered, as better specified below;
  5.  to check the integrity of the content within 24 hours of delivery;
  6.  to photograph the item from different perspectives as received by the courier. 

SPECIFIC CONTROL RESERVE

Before accepting the package, make sure of the condition of the packaging and its contents.

The Client has the right to carry out his/her own checks and ACCEPT the package with reservations, when he/she believes that there are reasons to do so, without being in a hurry to leave the shipper or fear of making reservations.

It is the shipper's obligation and responsibility to transport and deliver the goods with care, without causing damage to them during transport. For this reason, in the event of anomalies in the delivery of goods, packages or packaging damaged by its conduct, it is the carrier who is liable for hidden transport damage. 

To assert this liability, it is necessary to accept the delivery with SUBJECT TO CONTROL which must be SPECIFIC i.e. well motivated, writing "I ACCEPT SUBJECT TO CONTROL" + THE REASON

Examples: 

"I ACCEPT SUBJECT TO CONTROL FOR SUSPECTED TAMPERING: if the package is open or not perfectly closed;

"I AGREE SUBJECT TO CONTROL FOR IMPROPER HANDLING": if it is not delivered with care or diligence by the carrier;

"I ACCEPT SUBJECT TO INSPECTION FOR VISUALLY DAMAGED PACKAGE" if the package is visibly damaged, or is visually altered.

RIGHT OF WITHDRAWAL

The Consumer Customer has the right of withdrawal, i.e. the right to return the goods and obtain a refund of the amount paid.

The right of withdrawal is excluded in the event of: 

1. purchase by a Client who is a professional pursuant to art. 3, letter c) of the Consumer Code;  

2. in the case of tailor-made or clearly personalized products (Article 59 letter c) of the Consumer Code).

The right of withdrawal may be exercised within fourteen (14) days ("Withdrawal Period") from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the product, or, in the case of the purchase of several products, from the day of delivery of the last product, or in the case of the purchase of products with several batches or multiple pieces, from the day of delivery of the last batch or piece. 

In order to exercise the right of withdrawal, the Client must inform the Seller, before the expiry of the Withdrawal Period, of his/her decision to withdraw, by means of any explicit declaration of his/her decision to withdraw from the contract ("Declaration of Withdrawal"), a model of which is available at the following link (download withdrawal form) ,  indicating in the subject line: "exercise of the right of withdrawal"; and in the body of the email: order number, date of order, the product(s) for which you intend to exercise your right of withdrawal; To be sent to: info@vulturbike.com   

The costs of returning the goods are fully borne by the Customer. The customer is also responsible for any customs fees necessary to return the goods. Within fourteen (14) days of the Declaration of Withdrawal, the Customer must return the product carefully packaged, protected, intact and complete with all its accessories, manuals, original labels, using the original packaging in which it was received. The product must be returned to:

VULTURBIKE

Via Fiera, 49

Rionero In Vulture 85028 (PZ)

Upon arrival at the warehouse, VULTURBIKE will ascertain the condition of the returned product and reserves the right to withhold the refund until that time. 

The Client expressly acknowledges and accepts that, as a result of the aforementioned assessment, the return request will be refused and the purchased product will be returned to the Client, charging the same for the shipping costs, in the event of:

  • packaged product, whose original packaging is missing, tampered with or damaged by the Customer or the purchase of items;
  • product that is missing some original parts, accessories, or labels;
  • product that is damaged for reasons other than transport, or there are anomalies in the state of conservation of the same.

Without prejudice to the above, the Customer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling of the products other than that necessary to establish the nature, characteristics and functioning of the same. In this case, the amount to be reimbursed will be reduced by an amount equal to the decrease in value. The Customer will be notified of this within 3 days of receipt of the goods in the warehouse. In the event that the refund has already been made, the Seller will provide the bank details for the payment due by the Customer due to the decrease in the value of the Product. 

GUARANTEE

The products marketed on the Site are covered by the Legal Guarantee of Conformity pursuant to art. 129 et seq. of the Consumer Code, which is reserved for consumers pursuant to art. 3, paragraph I, letter a) of the Consumer Code. The Legal Guarantee of Conformity operates when the lack of conformity becomes apparent within 2 years of delivery of the product ("Warranty Period"). 

The Legal Warranty does not cover any defects caused by:

  • Incidental or incidental events caused by the Client
  • Use of the product improperly with respect to its normal intended use or as reported in the attached technical documentation
  • Handling of the product by the Customer or third parties appointed for installation.

We recommend that you assess the conformity of the product at the time of delivery, without using it incorrectly (for example, by applying the adhesive in an unsuitable way). We will do our best to provide you with all the information you need. 

However, in the event that the product has a lack of conformity, the Customer has the right to obtain: 

  (a) the restoration of compliance 

  (b) or a proportional reduction in the price

  c) or, the termination of this contract.

For  the purpose  of  restoring  the conformity of  the goods, the Consumer may choose between repair and replacement, provided that the chosen  remedy  is  not  impossible  or,  compared to the  alternative remedy, does not impose disproportionate costs  on the Seller ,  taking into account all the circumstances and, in particular, of the following: 

  (a) the value that the goods would have in the absence of the lack of conformity;  

  (b) the extent of the lack of conformity; and 

  c) the possibility of using the alternative remedy without significant inconvenience for the Consumer.

The Consumer has the right to a proportional reduction of the price  or  to the  termination  of  the  sales contract :   

  a) if the Seller has  not  carried out  the repair or replacement;  

  (b) if there is a lack of conformity, despite an attempt to restore it;  

  (c) if the lack of conformity is so serious as to justify a reduction in the price or termination of the contract;

  d) if the Seller has stated or it is clear from the circumstances, that it will not proceed to restore the conformity of the goods within a reasonable period or without significant inconvenience to the Consumer. 

The Consumer does not have the right to terminate the contract if the lack of conformity is only minor. It is up to the Seller to determine the slightness.

In the event of a price reduction, it will be proportional to the decrease in the value of the product. 

In the event of a lack of conformity, the Customer, within the Warranty Period, may contact Customer Service by email at the address indicated in the header indicating the order number and attaching photos representing the lack of conformity.

The product whose lack of conformity is complained of must be sent to VULTURBIKE which will bear the return costs or will appoint its own carrier for collection.

PRIVACY AND COOKIE POLICY 

For the information relating to the processing of personal data carried out by the Site, we invite you to read the Privacy Policy.

For the information relating to cookies, i.e. small text files that allow information on visitors' preferences to be stored to improve the functionality of the site, to simplify navigation by automating procedures and for the analysis of the use of the Site, we invite you to read the Cookie Policy.

REVIEWS

The reviews published on the Site are collected through the Google My Business company profile, to which reference is made to better understand their origin.

DISCLAIMER

VULTURBIKE disclaims any liability for any failure to comply with its contractual obligations in the event of unforeseeable circumstances or force majeure, including but not limited to acts of war or terrorism, strikes, states of emergency at national or local level, failure of transport infrastructure, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters.

VULTURBIKE shall not be liable for any damages, losses and costs suffered by the Buyer as a result of the non-performance of the contract for reasons not attributable to him, by way of intent or gross negligence. In any case, the Buyer will only be entitled to a full refund of the price paid and any ancillary charges incurred.

INDEMNITY

The User undertakes to use the Site and the Products purchased on the Site exclusively in accordance with these Terms and Conditions, for lawful purposes and in any case without infringing the rights of the Seller and/or third parties. The User undertakes to indemnify the Seller, its employees or collaborators, from any claim for damages or claims made by third parties for acts or omissions of the user carried out during his/her interaction with the Site or in relation to purchases of products on the Site.

ENTIRETY

The Terms and Conditions consist of all the clauses of which they are composed. If one or more provisions of these Terms and Conditions are held to be invalid or declared invalid by law or by decision of a competent body, the other provisions shall continue in full force and effect.

APPLICABLE LAW AND JURISDICTION

All contractual relationships between the parties and these Terms and Conditions are governed by Italian law. For any dispute relating to the application, interpretation and execution of these Terms and Conditions, the Court of Potenza shall have exclusive jurisdiction, unless the Customer is a Consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code. In this case, the court of the place where the Consumer resides or has elected domicile shall have jurisdiction. 

ALTERNATIVE DISPUTE RESOLUTION

The Client can make use of the RisolviOnline Joint Conciliation procedure (ADR procedure), an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in an amicable and secure way on the internet. For more information on the RisolviOnline rules or to send a request for conciliation, access www.risolvionline.com   

Pursuant to art. 14 of Regulation (EU) No. 524/2013, the Seller informs all consumers pursuant to art. 3, paragraph 1, letter a) of the Consumer Code, that a European platform for the online resolution of consumer disputes (the so-called O.D.R. platform) has been established. The O.D.R. platform is made available by the European Commission at the following link: http://ec.europa.eu/consumers/odr/. This is without prejudice to the right of the Consumer Customer to bring the dispute arising from these Terms and Conditions before the competent ordinary court, whatever the outcome of the out-of-court settlement procedure described above, as well as the possibility, if the conditions are met, to promote an out-of-court resolution of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code. 

CUSTOMER SERVICE & COMPLAINTS 

To obtain information, send communications, request assistance or submit complaints, the Customer may contact Customer Service via: 

- e-mail to info@vulturbike.com 

- phone at (+39) 0972 208663 or

- using the contact section 

VULTURBIKE will respond to complaints as soon as possible and in any case within 3 working days of receipt of the same.

INDUSTRIAL AND INTELLECTUAL PROPERTY

The Site as a whole, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as  these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law. 

Any total or partial reproduction, downloading, modification or use of the trademarks, videos, logos, and any other element present on this Site, for any reason and on any medium, is strictly prohibited without the prior written consent of the respective owners.