Terms and Conditions

Terms of Use and Conditions of Sale

The website www.vulturbike.com ("Site") is owned by VULTUR BIKE di Giuseppe Sicuro & C. S.A.S. ("Seller" or just "VULTURBIKE"), with registered office in Rionero in Vulture (PZ) Via Fiera 49 (85028), VAT no. 01971600760; n. R.E.A.: PZ-148048 Share capital: euro 7.000,00 i.v..

Any information, support, request or complaint can be forwarded to Customer Service:

  • - by email to info@vulturbike.com 
  • - by telephone at (+39) 0972 208663 or
  • - using the contact section 

These terms of use and conditions of sale (hereinafter "Terms and Conditions") govern the use of the Site by users and the distance selling of the products marketed on it, governed by Chapter I, Title III (Articles 45 et seq.) of Legislative Decree No. 206 of 6 September 2005 ("Consumer Code"), when it involves a Consumer, and by Legislative Decree no. 70 of 9 April 2003, containing the regulation of electronic commerce.

Please read them carefully and print them out and/or save them on another durable accessible medium. Please also carefully consult the Privacy Policy and the Cookie Policy.

The Seller undertakes to make these documents available and updated at all times, and reserves the right to modify them at any time, with effect from the date of publication on the Site.

DEFINITIONS

For the purposes of these Terms and Conditions, the following definitions shall apply:

"Contract": the contract concerning the distance sale of the products marketed by the Site, between VULTURBIKE and an end customer, in the context of a distance sales system that uses the Internet as a distance communication technology.

"Customer": (i) the Consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code, as a natural person who makes a purchase on the Site for purposes unrelated to the entrepreneurial, commercial, artisanal  or professional activity carried out by the same; (ii) the professional pursuant to art. 3, paragraph I, letter c) as a natural or legal person who makes a purchase on the Site in the exercise of his or her entrepreneurial, commercial, craft or professional activity, or an intermediary thereof

"User": the person who accesses the Site and continues to browse.

"Shopping cart": the final phase of the purchase procedure in which the User submits his/her purchase proposal by selecting the payment method, shipping method and other options available. 

"Order": the purchase proposal that the user sends to VULTURBIKE, completing the order procedure described. 

SUBJECT 

With this Contract, VULTURBIKE sells and purchases remotely, by electronic means, the products indicated and offered for sale on the Site. 

These Terms and Conditions do not govern the sale of products or the provision of services by third parties who use direct links to the Site through banners or other hyperlinks/links. On the websites that can be consulted through these links, VULTURBIKE does not carry out any type of control/monitoring. Therefore, under no circumstances can VULTURBIKE be held liable for the goods or services promised by third parties or for the execution of transactions between Users of the Site and third parties.

AVAILABILITY OF SERVICE AND TERMS OF USE

The sale of products on the Site may be temporarily suspended, without prior notice, for the time strictly necessary for the necessary and/or appropriate technical interventions on the platform or if there are justified security reasons or violations of confidentiality. VULTURBIKE reserves the right, in any case, not to accept orders, from whomsoever they come, that are anomalous in relation to the quantity or frequency of purchases made on the site. 

VULTURBIKE also reserves the right not to accept orders from a) users with whom there is an ongoing legal dispute; b) users involved in fraud relating to credit card payments; c) users who have provided identification data that later turns out to be false, incomplete or inaccurate. 

By using this website and/or placing orders through it, you agree: 1. to use the website only for lawful activities; 2. not to place false or fraudulent orders. If there are plausible reasons to believe that the order is of this nature, the Seller reserves the right to cancel the order and inform the competent authorities.

THE PRODUCTS ON SALE

The products offered for sale through this Site are products for motorcycles and cars, specifically stickers, fairings and similar products and are described in the relevant information sheet ("Product Sheet") which illustrates the main characteristics and materials of composition. 

The images and descriptions included in the Product Sheet are for illustrative and demonstrative purposes and, despite the efforts to describe and represent them in the most real way possible, they may not be perfectly representative of the real products that consist of handcrafted products, and which therefore may differ slightly in shape, color (also due to the different colors of the screens of the devices used) or present "small imperfections" due to hand-crafting. However, we guarantee our effort to represent the products as truthfully and realistically as possible.

These General Terms and Conditions of Sale do not include the assembly, installation and application of the Products, which are not the subject of this Contract and are therefore excluded. Therefore, the liability of Vulturbike for damage to the products reported by the Customer in these phases is excluded.

USE OF THIRD PARTY TRADEMARKS FOR DESCRIPTIVE AND COMPATIBILITY PURPOSES

The Customer is informed that, except in cases where the products are indicated as "original" or "official", by which it is understood that the products are manufactured, branded and placed on the market by the relevant parent company (e.g. Ducati, BMW, Yamaha, Aprilia, Suzuki, Honda and Kawasaki and others), inall other cases they are products of Vulturbike, and the trademarks and models shown on the Site are used for the sole purpose of indicating the destination of the products Vulturbike, as accessories or spare parts. The use of other people's trademarks, therefore, has only a descriptive purpose of the compatibility of the products with the aforementioned trademarks and related models (art. 21 of the Industrial Property Code). 

There is no commercial connection between Vulturbike and the trademarks shown on the Site, nor is Vulturbike licensee of the related trademarks.

PRODUCT AVAILABILITY

All product orders are subject to product availability. The availability of the products refers to the moment in which the Customer consults the Product Sheets and must in any case be considered indicative since the Site can be visited simultaneously by several Users, and it may happen that, at the same time, several Users place an order for the same product.

Therefore, it may happen that the Site's computer system marks as available a product that is not actually available, as it was sold to others before the order is confirmed. In such cases, the Seller cannot in any case be held liable for the unavailability of one or more products.

VULTURBIKE cannot be held responsible for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the Vendor undertakes not to charge the Client the corresponding price.

If the order has been placed and the price already charged for the items that are no longer available has been transmitted, the Vendor will refund the Client the full amount paid for those items. In the event of partial or total unavailability of the goods, even after the Order Confirmation email has been sent, the Customer will be promptly informed by e-mail.

In this case, the purchase contract will be considered terminated, and VULTURBIKE will refund the price and shipping costs (where applied and, in the event that the purchase concerned only the unavailable Product or, in the case of multiple orders, limited to the shipping costs specifically referred to the unavailable Product).

In the case of multiple orders, the unavailability of one or more of the Products ordered will not give the Client the right to cancel the entire Order.

REGISTRATION 

To place orders through this Site, it is first necessary to proceed with registration by creating an account, by filling in the registration form, where the User will enter the required personal data, also to store the methods by which the User uses the Site Services (e.g. payment, delivery, etc.).  

Registration on the Site can also take place via Facebook or Google account. 

The User who registers is responsible for the truthfulness, correctness and updating of the data entered, guarantees that he/she is the legitimate owner of it and undertakes to comply with the applicable laws and the Terms and Conditions of the Site.

All data transmitted will be processed in compliance with the Privacy Policy for the sole purpose of executing orders and, only with the consent of users, in order to promote products or promotions on the Site.

PURCHASE PROCESS

After creating the account and logging in using the relevant credentials, the User may purchase the products offered for sale on the Site by completing the order transmission procedure and the instructions contained therein available in Italian only.

In the case of personalized products, the User will be asked to fill in other sections in which to specify the customizations requested. Before placing the order with the User, the Order Summary will be displayed in the Shopping Cart containing the selected products, the price of the products, including taxes, shipping costs and other additional costs (if applicable).

The User will then be able to identify and correct any errors that occurred during the compilation of the fields, as well as view these Terms and Conditions, a summary of shipping times and costs and the Privacy Policy. To place the order, the User must click on the order completion button and proceed with the payment in the chosen manner. 

By placing an order, the Customer declares that he has read all the information provided to him during the purchase process, that he accepts these Terms and Conditions in full, and expressly acknowledges and accepts that this implies the obligation to pay the price and other amounts due under these Terms and Conditions and that the order cannot be modified or cancelled after its shipment. 

CONCLUSION OF THE CONTRACT

The Contract between the Seller and the Customer will be considered concluded only with the acceptance of the order by the Seller by sending an order confirmation email (the "Order Confirmation") which is equivalent to the acceptance of the purchase proposal. Only the products indicated in the Order Confirmation will be the subject of the contract.

In the case of payment by bank transfer, the Contract will be considered concluded only with the receipt of the bank credit on the VULTURBIKE account. Therefore, from then on, delivery times must be calculated. 

The Vendor reserves the right, at its own discretion, to refuse the order, even in cases where: a) the order cannot be executed due to: error in the information provided by the User at the time of placing the order (e.g. payment card; expiration date, etc.); incorrect billing address; insufficient or incorrect shipping address; misleading information; impossibility of delivering the product to some disadvantaged geographical areas; b) there has been an error on the Site relating to the price, description of the product or its availability of the product.

In such cases, the Vendor will cancel the order and refund any amount already paid by the User for the payment of the products.

Subsequently, the customer will be informed by means of a succession of emails that the order is:

  • has been accepted and is being prepared (first email);
  • has been dispatched ("Dispatch Confirmation").

After that, the customer will receive an email, directly from the courier through which the shipment was made, with the tracking number useful for tracking the shipment itself, which will generally be active after 24 hours from its receipt.

The purchase contract will be considered terminated in the event of non-payment, even partial, of the price of the product, shipping costs, if any, and any other additional cost, as a result of the order ("Total Amount Due").

In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The Customer will be promptly notified of this termination and the consequent cancellation of the order.

PAYMENT

The payment methods available on the Site are those described below.

Credit cards

Credit cards and debit cards are accepted through the PayPal service in the circuits allowed by the relative provider.

If, for any reason, it is not possible to debit the amount due, the sale process will be automatically cancelled and the sale will be terminated pursuant to Article 1456 of the Italian Civil Code. The Customer will be informed by e-mail. You will be charged when you place your order. For security purposes, you may be required to authenticate yourself using mobile devices or other means required by the Payment Services.

Failure to complete the procedure described above may make it impossible to finalize the purchase on the Site.

 PayPal

We also accept payments via PayPal through the following circuits: MasterCard, Visa, Visa Electron, Maestro, American Express, Discover and Aurora. 

If you choose this payment method, you will be redirected to the PayPal site where you will make the payment according to the procedure provided and regulated therein, which may also require a multi-factor security procedure, such as sending confirmation emails.

PayPal uses the latest and most up-to-date SSL security and data encryption protocols. In the event of cancellation of the order or in other cases in which the expense incurred by the Customer must be reimbursed, the relevant amounts will be refunded through the PayPal account, unless otherwise agreed with VULTURBIKE.

Bank transfer

Payment by bank transfer is accepted. The details for making the transfer are indicated to the Customer by email after the Order Confirmation and can always be consulted on this page.

The Customer must proceed with the payment without fail within 60 days from the sending of the Order Confirmation email. In the event of non-payment within the indicated term, the sale will be terminated pursuant to Article 1456 of the Italian Civil Code, without prejudice to the right to compensation for the damage suffered, and the Customer will receive an email cancelling the order sent. 

The Customer must indicate in the reason for the transfer: order number.

In the case of payment by Bank Transfer, the Contract will be considered concluded only with the receipt of the bank credit on the VULTURBIKE account. Therefore, from then on, delivery times must be calculated.

Cash on delivery reserved for Italian customers. 

If the Italian Customer chooses cash on delivery as a means of payment, we inform you that an additional cost of € 7 will be applied to the entire shipment, or the different sum indicated from time to time on the Site. In the event of a choice of cash on delivery, at the time of delivery of the Products it is necessary to have the amount indicated in the purchase order in cash (as the courier is not authorized to accept cheques and cannot give money in change): otherwise, the purchase contract will be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code. You will be notified of the termination of the contract and the consequent cancellation of the order.

Any refund to be made pursuant to these General Terms and Conditions of Sale will be arranged by bank transfer to the bank details provided by you.

PRICES

The sales prices displayed on the Site are to be understood in Euros and include VAT (if applicable) and any other tax.

The price applied to the contractual relationship between the Seller and the Client will be the one in force at the time of the order and indicated in the Order Confirmation, without considering price increases or decreases, including for promotions, that may occur subsequently.

DUTIES, TAXES AND OTHER TAX CHARGES FOR NON-EU CUSTOMERS

In the case of purchase by a non-European customer, please note that the price will be shown without VAT and duties, taxes and other tax charges required by the importing country may apply. It is not possible to predict in any way whether and what costs would be incurred for customs clearance of the goods. The payment of these is the responsibility of the Customer. 

For more information, you can contact the customs office in your country.

VULTURBIKE does not accept requests for false declarations on the value of goods purchased and shipped to non-EU countries. 

INVOICING

At the request of the Customer to be made at the same time as the order, VULTURBIKE will issue the invoice, using the information provided by the Customer and which the latter guarantees to be true, and will issue it by e-mail to the Customer. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same. 

PLEASE NOTE: Invoice requests will not be accepted after the order has been placed. In the event of no invoice, the order will be entered in our electronic payment register that we regularly send to the Revenue Agency and which cannot be changed later.

SHIPPING AND DELIVERY OF PRODUCTS

The shipment is entrusted to national and international carriers who normally carry it out from Monday to Friday, excluding holidays. 

For more information on shipping, you can consult this page.

DELIVERY RESTRICTIONS

Please note: We do not ship to Russia and Ukraine.

Shipments to PO boxes or automatic parcel distribution points are not permitted. Orders are shipped by courier and the presence of a natural person is therefore required for the signature on delivery of the package.

DELIVERY TIMES

Delivery times for Italy and Europe may vary from a minimum of 5 to a maximum of 18 working days, and in any case within 30 days from the conclusion of the Contract. 

Delivery times for non-EU countries may vary depending on the country of destination.

These terms are to be considered indicative and non-essential and any changes to them will be promptly communicated by VULTURBIKE to the Client via email.

The Customer is reminded that:

  • The products available in stock will be entrusted to the courier approximately within 3 working days of receipt of the order (the timing may vary in high season periods and / or holidays).
  • Customized products, on the other hand, require longer times, dictated by the type of customization and, therefore, by the processing times to be performed on the product. 
  • Orders with payment by Bank Transfer will always be shipped after the actual credit.
  • In any case, the Customer will be informed of the shipment by means of the Shipping Confirmation email.

SHIPPING COSTS

Shipping costs vary according to the delivery address and the VOLUMETRIC weight of the product(s) purchased. 

Details of shipping prices are indicated on the Site on this page and are in any case indicated within the purchase procedure, before the order is placed by the Customer.

In case of absence of the recipient at the address indicated, the carrier in charge will contact the recipient by phone, or send an email warning, and will attempt a new delivery in the following days. In the event that delivery is not possible in the following days due to the absence of the recipient, the ordered products will be stored at the competent branch, accruing storage costs charged to the customer.

After the days of storage without delivery, the products will be returned to the Vendor and the order will be cancelled pursuant to art. 1456 of the Italian Civil Code, without prejudice to the right to compensation for damages deriving from transport and storage costs, which VULTURBIKE reserves the right to withhold from the refund.

The risk of loss and damage to the products, for reasons not attributable to the Seller, is transferred to the Client when the latter, or a third party designated by the Seller and other than the carrier, takes physical possession of the product.

ATTENTION TO DELIVERY

As these are products that may be broken or damaged during transport, before accepting the package, make sure:

  1.  that the number of packages delivered corresponds to the number of packages indicated in the transport document;
  2.  that the packaging is intact and unaltered, even in the closing materials;
  3.  that the package is delivered with diligence and skill by the carrier;  
  4.  to SIGN with SPECIFIC RESERVATION OF CONTROL in case of anomalies, package not intact or altered, as better specified below;
  5.  to check the integrity of the content within 24 hours of delivery;
  6.  to photograph the item from different perspectives as received by the courier. 

SPECIFIC CONTROL RESERVE

Before accepting the package, make sure of the condition of the packaging and its contents.

The Customer has the right to carry out his checks and ACCEPT THE PACKAGE WITH RESERVATION, when he believes that there are reasons to do so, without being in a hurry to leave the shipper or afraid to place reservations.

It is the duty and responsibility of the freight forwarder to transport and deliver the goods with care, without causing damage during transport. For this reason, in the event of anomalies in the delivery of the goods, package or packaging damaged by its conduct, it is the carrier that is responsible for hidden damage from transport. 

To assert this responsibility, it is necessary to accept the delivery with RESERVATION OF CONTROL which must be SPECIFIC, i.e. well motivated, writing "I ACCEPT WITH RESERVATION OF CONTROL" + THE MOTIVATION

Examples: 

"I ACCEPT SUBJECT TO CONTROL FOR SUSPECTED TAMPERING: if the package is open or not perfectly closed;

"I ACCEPT SUBJECT TO INSPECTION FOR IMPROPER HANDLING": if it is not delivered with care or diligence on the part of the carrier;

"I ACCEPT SUBJECT TO INSPECTION FOR VISUALLY DAMAGED PACKAGE" if the package shows visible damage, or is visually altered.

RIGHT OF WITHDRAWAL

The Consumer Customer has the right of withdrawal, i.e. the right to return the goods and obtain a refund of the amount paid by him.

The right of withdrawal is excluded in the event of: 

1. purchase by a customer who has the status of professional pursuant to art. 3, letter c) of the Consumer Code;  

2. in the case of custom-made or clearly personalised products (Article 59 letter c) of the Consumer Code).

The right of withdrawal may be exercised within the term of fourteen (14) days ("Withdrawal Period") from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the product, or, in the case of the purchase of several products, from the day of delivery of the last product, or even in the case of the purchase of products with several lots or multiple pieces, from the day of delivery of the last batch or piece. 

In order to exercise the right of withdrawal, the Client must inform the Seller, before the expiry of the Withdrawal Period, of its decision to withdraw, by means of any explicit declaration of its decision to withdraw from the contract ("Declaration of Withdrawal"), a model of which is available at the following link (download withdrawal form).),  indicating in the subject line: "exercise of the right of withdrawal"; and in the body of the email: order number, date of order, the product(s) for which you intend to exercise the right of withdrawal; To be sent to: info@vulturbike.com   

The costs of returning the goods are fully borne by the Customer. Any customs fees necessary to return the goods are also the responsibility of the customer. Within fourteen (14) days of the Declaration of Withdrawal, the Customer must return the product carefully packaged, protected, intact and complete with all its accessories, manuals, original labels, using the original packaging in which it was received. The product must be returned to:

VULTURBIKE

Via Fiera, 49

Rionero In Vulture 85028 (PZ)

Upon arrival at the warehouse, VULTURBIKE will ascertain the condition of the returned product and reserves the right to withhold the refund until that time. 

The Customer acknowledges and expressly accepts that, at the end of the aforementioned verification, the return request will be refused and the purchased product will be returned to the Customer, charging the shipping costs, in the event of:

  • - packaged product, whose original packaging is missing, tampered with or damaged by the Customer or purchase of  items;
  • - product that lacks some original parts, accessories or labels;
  • - product that is damaged for reasons other than transport, or there are anomalies in the state of conservation of the same.

Without prejudice to the above, the Customer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling the products other than that necessary to establish the nature, characteristics and functioning of the same. In this case, the amount to be refunded will be reduced by an amount equal to the decrease in value. The Customer will be informed by communication within 3 days of receipt of the goods in the warehouse. In the event that the refund has already been made, the Vendor will provide the bank details for the payment due by the Customer due to the decrease in the value of the Product. 

WARRANTY

The products marketed on the Site are covered by the Legal Guarantee of Conformity referred to in art. 129 et seq. of the Consumer Code which is reserved for consumers pursuant to art. 3, paragraph I, letter a) of the Consumer Code. The Legal Guarantee of Conformity operates when the lack of conformity occurs within 2 years of delivery of the product ("Warranty Validity Period"). 

The Legal Warranty does not cover any defects caused by:

  • Accidental events or events caused by the Customer himself
  • Use of the product in an improper manner with respect to its normal intended use or to what is reported in the attached technical documentation
  • Handling of the product by the Customer or third parties in charge of installation.

We recommend that you assess the conformity of the product at the time of delivery, without perhaps using it incorrectly (for example, by applying the sticker in an unsuitable way). We will do our best to provide you with all the information that the Customer needs. 

However, in the event that the product presents a lack of conformity, the Customer has the right to obtain: 

  (a) the restoration of compliance 

  b) or the proportional reduction of the price

  c) or, the termination of this contract.

For  the purpose  of  restoring  the  conformity of the goods, the Consumer may choose between repair and replacement, provided that the chosen  remedy  is  not  impossible  or,  compared to the  alternative remedy, does not impose disproportionate costs  on the Seller ,  taking into account all the circumstances and, in particular, the following: 

  a) the value that the asset would have in the absence of the lack of conformity;  

  b) the extent of the lack of conformity;

  c) the possibility of using the alternative remedy without significant inconvenience for the Consumer.

The Consumer has the right to a proportional reduction  in the price  or  to the  termination  of  the  sales contract :  

  a) if the Seller has  not  carried out  the repair or replacement;  

  b) if a lack of conformity occurs, despite the attempt to restore it;  

  (c) if the lack of conformity is so serious as to justify a reduction in the price or termination of the contract;

  d) if the Seller has declared or it is clear from the circumstances, that it will not proceed to restore the conformity of the goods within a reasonable period or without significant inconvenience to the Consumer. 

The Consumer does not have the right to terminate the contract if the lack of conformity is only minor. It is up to the Seller to determine the minor amount.

In the event of a price reduction, it will take place in proportion to the decrease in the value of the product. 

In the event of a lack of conformity, the Customer, within the Warranty Period, may contact Customer Service by email at the address indicated in the header indicating the order number and attaching photos representing the lack of conformity.

The product whose lack of conformity is complained of must be sent to VULTURBIKE who will bear the costs of return or will appoint its own carrier for collection.

PRIVACY AND COOKIE POLICY 

For the information relating to the processing of personal data carried out by the Site, we invite you to read the Privacy Policy.

For the information relating to cookies, i.e. the small text files that allow information on visitors' preferences to be stored to improve the functionality of the site, to simplify navigation by automating procedures and for the analysis of the use of the Site, we invite you to read the Cookie Policy.

REVIEWS

The reviews published on the Site are collected through the Google My Business company profile , to which reference is made to better understand their origin.

DISCLAIMER

VULTURBIKE disclaims any liability for any breach of its contractual obligations in the event of unforeseeable circumstances or force majeure, including but not limited to acts of war or terrorism, strikes, states of emergency at national or local level, failure of transport infrastructure, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters.

VULTURBIKE shall not be liable for any damages, losses and costs suffered by the Buyer as a result of the non-performance of the contract for reasons not attributable to the Buyer by way of wilful misconduct or gross negligence. In any case, the Buyer will only be entitled to a full refund of the price paid and any ancillary charges incurred.

INDEMNITY

The User undertakes to use the Site and the Products purchased on the Site exclusively in accordance with these Terms and Conditions, for lawful purposes and in any case without infringing the rights of the Seller and/or third parties. The User undertakes to indemnify the Seller, its employees or collaborators, from any claim for damages or claims made by third parties for acts or omissions of the user carried out during his/her interaction with the Site or in relation to purchases of products on the Site.

ENTIRETY

The Terms and Conditions consist of all the clauses that compose them. If any provision of these Terms and Conditions is held to be invalid or declared invalid by law or by decision of a body having jurisdiction, the other provisions shall continue in full force and effect.

APPLICABLE LAW AND JURISDICTION

All contractual relationships between the parties and these Terms and Conditions are governed by Italian law. For any dispute relating to the application, interpretation and execution of these Terms and Conditions, the Court of Potenza shall have exclusive jurisdiction, unless the Customer is a Consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code. In this case, the court of the place where the Consumer has residence or has elected domicile has jurisdiction. 

ALTERNATIVE DISPUTE RESOLUTION

The Client can make use of the RisolviOnline Joint Conciliation procedure (ADR procedure), an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and secure way on the internet. For more information on the RisolviOnline rules or to send a request for conciliation, access www.risolvionline.com   

Pursuant to art. 14 of Regulation (EU) No. 524/2013, the Seller informs all consumers pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called O.D.R. platform) has been established. The O.D.R. platform is made available by the European Commission at the following link: http://ec.europa.eu/consumers/odr/. This is without prejudice to the right of the Consumer Customer to bring the dispute arising from these Terms and Conditions before the ordinary competent courts, whatever the outcome of the out-of-court settlement procedure described above, as well as the possibility, where the conditions are met, to promote an out-of-court settlement of disputes relating to consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code. 

CUSTOMER SERVICE AND COMPLAINTS 

To obtain information, send communications, request assistance or submit complaints, the Customer may contact Customer Service via: 

- email to info@vulturbike.com 

- telephone at (+39) 0972 208663

- using the contact section 

VULTURBIKE will respond to complaints as soon as possible and in any case within 3 working days of receipt of the same.

INDUSTRIAL AND INTELLECTUAL PROPERTY

The Site as a whole, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as  these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law. 

Any total or partial reproduction, downloading, modification or use of the trademarks, videos, logos, and any other element present on this Site, for any reason and on any medium, is strictly prohibited without the prior written consent of the respective owners.