RIGHT OF WITHDRAWAL

The Consumer Customer has the right of withdrawal, i.e. the right to return the goods and obtain a refund of the amount paid by him.

The right of withdrawal is excluded in the event of:

1. purchase by a customer who has the status of professional pursuant to art. 3, letter c) of the Consumer Code;

2. in the case of custom-made or clearly personalised products (Article 59 letter c) of the Consumer Code).

The right of withdrawal may be exercised within the term of fourteen (14) days ("Withdrawal Period") from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the product, or, in the case of the purchase of several products, from the day of delivery of the last product, or even in the case of the purchase of products with several lots or multiple pieces, from the day of delivery of the last batch or piece.

In order to exercise the right of withdrawal, the Client must inform the Seller, before the expiry of the Withdrawal Period, of its decision to withdraw, by means of any explicit declaration of its decision to withdraw from the contract ("Declaration of Withdrawal"), a model of which is available at the following link (download withdrawal form).) , indicating in the subject: "exercise of the right of withdrawal"; and in the body of the email: order number, date of order, the product(s) for which you intend to exercise the right of withdrawal; To be sent to: info@vulturbike.com

The costs of returning the goods are fully borne by the Customer. Any customs fees necessary to return the goods are also the responsibility of the customer. Within fourteen (14) days of the Declaration of Withdrawal, the Customer must return the product carefully packaged, protected, intact and complete with all its accessories, manuals, original labels, using the original packaging in which it was received. The product must be returned to:

VULTURBIKE

Via Fiera, 49

Rionero In Vulture 85028 (PZ)

Upon arrival at the warehouse, VULTURBIKE will ascertain the condition of the returned product and reserves the right to withhold the refund until that time.

The Customer acknowledges and expressly accepts that, at the end of the aforementioned verification, the return request will be refused and the purchased product will be returned to the Customer, charging the shipping costs, in the event of:

• packaged product, whose original packaging is missing, tampered with or damaged by the Customer or the purchase of items;
• product that lacks some original parts, accessories or labels;
• product that is damaged for reasons other than transport, or there are anomalies in the state of conservation of the same.

Without prejudice to the above, the Customer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling the products other than that necessary to establish the nature, characteristics and functioning of the same. In this case, the amount to be refunded will be reduced by an amount equal to the decrease in value. The Customer will be informed by communication within 3 days of receipt of the goods in the warehouse. In the event that the refund has already been made, the Vendor will provide the bank details for the payment due by the Customer due to the decrease in the value of the Product.

Read here Terms and Conditions